The Woodman Inn Burneston, Bedale, North Yorkshire, DL8 2HX Last updated: [insert date]
1. Who we are
This Privacy Policy explains how The Woodman Inn (“we”, “us”, “our”), owned and operated by Sudhir Talluri, collects, uses, and protects your personal information when you visit thewoodmaninnburneston.com (the “Website”), book a room or table, contact us, or otherwise interact with us.
We are the data controller for the personal information described in this policy. If you have any questions, you can contact us at:
- Email: bookings@woodmaninnpub.com
- Phone: +44 01677 426123
- Post: The Woodman Inn, Burneston, Bedale, North Yorkshire, DL8 2HX
2. Information we collect
We collect information you give us directly, and some information automatically when you use the Website.
Information you give us:
- Name, email address, phone number, and postal address
- Payment or card details when you make a booking or deposit (processed securely by our payment/booking provider — we do not store full card numbers ourselves)
- Details of your stay or booking (dates, room type, number of guests, special requests, dietary requirements, accessibility needs)
- Messages you send us via our contact form, email, phone, WhatsApp, or live chat
- Any information you provide when booking a table, golf package, or corporate stay
Information collected automatically:
- Technical data such as IP address, browser type, device information, and pages visited, collected via cookies and similar technologies (see our Cookie Policy)
- Analytics data via Google Tag Manager / Google Analytics, to help us understand how visitors use the Website
- Information collected via the Meta (Facebook) Pixel, used for advertising and measuring the performance of our social media campaigns
- Data shared with our live chat provider when you use the chat widget on the Website
3. How we use your information
We use your personal information to:
- Process and manage your room or table bookings
- Communicate with you about your reservation, stay, or enquiry
- Respond to questions sent via our contact form, phone, email, WhatsApp, or live chat
- Send you marketing communications about offers, events, or news — but only where you have consented to this, or as otherwise permitted by law
- Improve our Website, services, and guest experience
- Comply with our legal, tax, and regulatory obligations
- Protect the security of our Website, guests, and staff
4. Legal basis for processing
Under UK GDPR, we rely on the following legal bases:
- Contract — to take and fulfil your booking
- Consent — for marketing emails and non-essential cookies
- Legitimate interests — to run and improve our business, respond to enquiries, and keep our Website secure
- Legal obligation — for example, retaining records for tax purposes
5. Sharing your information
We do not sell your personal information. We may share it with:
- Our booking and reservations platform (Cloudbeds), to process and manage bookings
- Payment processors, to handle deposits and payments securely
- Our live chat provider, to respond to messages sent through the chat widget
- Google (Analytics/Tag Manager) and Meta (Facebook/Instagram), for website analytics and advertising purposes
- Professional advisers, regulators, or authorities where we are required to do so by law
Some of these providers may process data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses.
6. How long we keep your information
We keep personal information only for as long as necessary:
- Booking and guest records are typically kept for up to 7 years to meet tax and accounting requirements
- Marketing data is kept until you unsubscribe or withdraw consent
- Enquiry/contact form messages are kept only as long as needed to deal with your enquiry, unless a longer period is required by law
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (“right to be forgotten”), subject to legal exceptions
- Object to or restrict certain processing, including marketing
- Withdraw consent at any time (for example, unsubscribe from marketing emails)
- Request a copy of your data in a portable format
- Complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have not handled your data properly
To exercise any of these rights, contact us at bookings@woodmaninnpub.com.
8. Cookies
Our Website uses cookies and similar technologies for essential functions, analytics, and advertising. For full details on what cookies we use and how to manage your preferences, please see our Cookie Policy.
9. Security
We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data transmitted to our Website.
10. Children’s privacy
Our Website is not directed at children, and we do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “last updated” date.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
The Woodman Inn Owner: Sudhir Talluri Burneston, Bedale, North Yorkshire, DL8 2HX Email: bookings@woodmaninnpub.com Phone: +44 01677 426123